The cleaning sector is booming! According to numbers from the Bureau of Labor Statistics, people held 2.3 million jobs in cleaning service industries in 2016, and the sector is expected to grow by 10% by 2026. Success for any company means knowing how to manage the daily schedule of your cleaning business. Our tips for managing a cleaning business schedule will set you up for success and allow you to scale your operations. Build a well-trained team and invest in scheduling software that saves time using features like automation and you’ll have no trouble managing your daily schedule.
Automate Daily Business Tasks to Save Time
Automation has been a game changer in many industries, and the cleaning services industry is no exception. Advances in technology make it possible for cleaning business software to handle manual tasks, which allows business owners to focus on other aspects of daily operations.
Reduce the time spent daily managing a cleaning business by using automation for:
- Customer contact tasks
- Collecting customer feedback
- Business promotions
Software, apps, and other online tools with business process optimization features like automation simplify your operations and streamline processes so you can get more done in a day.
Automate Reminders and Confirmations
Miscommunications with scheduling and last minute cancelations add up over time. Automated messaging can prevent these things from happening! Keep an open line of communication with your customers to save time, resources, and money.
Cut down on customer cancelations by sending out automated emails and text messages to confirm bookings and remind customers they’ve scheduled service. Send a text or email to customers a few days before to provide service and ask them to confirm their appointment. Also send an automated reminder via email or text the day before the job. This gives your customer the opportunity to communicate any last minute needs or cancellations.
Just be mindful – not everyone likes getting texts or emails. Ask your customers how they prefer to communicate.
Use Automation to Get Feedback
Get to know what customers are thinking and improve your business operations with feedback provided by automated surveys. Customers can receive surveys via email or text that they can fill out at their leisure and submit for your review.
You can also use automation to send texts and emails that request for customers to leave reviews for you online after they’ve used your services. Make sure you know how to respond to negative online reviews.
Automation Makes Promotion Easy
Set up promotions for the entire week or month using automation. With a couple of clicks, have emails or texts sent to your customers that detail your promotions. This is a great way to promote your cleaning business as it directly targets customers you know are willing to spend money at your business.
How to Manage a Cleaning Business Daily Booking Schedule
You don’t want to spend a lot of time during your day managing your booking calendar, but you also have to make sure you’re not missing appointments. Set up a well-established system for managing your daily booking schedule. Use a scheduling CRM for your cleaning business to streamline bookings and easily manage your daily, weekly, and monthly job schedule. You can focus your attention on more important day-to-day tasks and not worry about handling customer cancellations or re-bookings.
Make Online Booking a Cinch
Set up a cleaning business website with online booking capabilities if you don’t already have one. An easy-to-use booking system that tracks and manages your jobs will cut down on the time you spend daily on scheduling.
Provide Easy Rebooking & Subscription Services
Once you’ve provided services to a client, make it as easy as possible for them to book services with you again. Use software or an app to send automated messages with links for customers to easily book their next service.
Try to find cleaning business software that offers subscription service capabilities. Using scheduling software, you can book customers for recurring weekly, bi-monthly, or monthly cleaning services and jobs will automatically be created and monitored for you. Without scheduling software, you’ll have to record and manage all your jobs manually, which can take a good portion of your time each day.
Handle Customer Cancellations Effectively
You prevent cancellations by sending reminders, but expect them to happen no matter what you do. A customer cancellation can disrupt your daily operations and cause you to waste time and resources. However, you can minimize the impact of customer cancellations with the right cleaning business tools and software.
Streamline your customer cancellation process by using customer relationship management software that can:
- Easily cancel jobs with one click
- Track cancellations
- Provide reporting on cancellations
How to Assign Jobs to Your Techs/Teams
Use scheduling software for your cleaning business to effectively manage your team daily and ensure your clients get timely, quality service. You can plan your daily operations in a way that promotes productivity and efficiency at work sites when you have clearly defined procedures, know your local geography, and maintain a well-trained team.
The software you use to handle your daily, weekly, and monthly team scheduling should have business optimization features that include:
- Ability to easily send job assignment and reminders
- Recurring job auto-creation
- Job analytics reporting
Know how your business and team members operate and use that information to optimize your cleaning business procedures with all-in-one cleaning business software.
Know Your Timings and Your Team
You can plan your team’s daily schedule better when you know how long it takes them to finish a cleaning. Create a cleaning checklist for business purposes and use it to find out how long it takes your team to complete certain tasks or cleaning packages you offer. Get an understanding of what certain teams or team members are more efficient at doing and use that to serve your customers better. You, your customer, and your team will all have the same scheduling expectations when it’s clear how long a cleaning takes.
Map Out Your Day to Improve Efficient Productivity
Don’t forget about the time it takes for team members to travel between their daily jobs. Be smart and plan your team’s schedule in a way that minimizes travel time. Assign bookings in the same neighborhood or somewhat close together to the same team. Mapping out your daily bookings will maximize your time and provide services to more customers.
Level Up Your Team
Establish a strong relationship with your team. They represent your cleaning business daily and are the ones getting their hands dirty. Invest all the time you can into properly training cleaning staff so they have a firm grasp on your cleaning business policy and procedures. Well-trained team members make managing a cleaning business much easier because they know what’s expected of them every day and understand how to get the job done.
Conclusion
You have to understand how to manage a cleaning business on a daily basis if you want to succeed. The key: use your time in the most efficient way every day. You can streamline your operations and save time by taking steps to improve your business process optimization. Do some research and invest in a cleaning business scheduling system that will handle many of your daily tasks and create an effective and well-trained cleaning team.
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